Careers, Communication, Jobs, Work Strategies, Working Professionals

Under a Microscope, First Days on the New Job!

So you landed the dream job, what’s next? Did you know the first 6-12 months are the most important in any new job or relationship for that matter. Everything is new, people are the most open, and no bad habits have been established, yet. Many companies have a formal review system and new employees have a probationary period for 30-90 days. It varies company to company. But we all can recognize that the orientation period is critical to success.

Each time I place someone in a job, we get to have a celebratory lunch. It’s one of the best parts of my role as a headhunter. Often I’m asked what kinds of suggestions I have for someone to set themselves up successfully on their new gig.

“That’s a great place to start,” I like to say, “Because being aware that this is the time to dedicate yourself to being successful is the first step.”

Here’s some ideas that I think are worth considering, some seem like no brainers but you’d be surprised. Plus, there are few my dad gave me when I first graduated from college, just a few years ago 😉

Be on time or early. There’s all sorts of subliminal messages about punctuality. It may be OK to show up to a party 30 minutes late, almost considered a norm, but it’s not OK at work. Those first few months will allow you to see what acceptable at the company. You can ask your boss to find out what their expectations are for you. Others may come dragging in later, but not you. It’s time to earn your stripes and gain the respect of your new organization.

What you wear matters. Most people make judgements about who you are within the first 30 seconds of meeting you. I’m a believer in wearing a suit for the interview even if a company is business casual. First day of work you don’t have to put the suit back on, but do wear something nicer than the lowest common denominator. Business casual can run the gamut, be the nicest dressed for awhile till you have settled in.

Don’t make best friends. This is from my father’s advice list. I have to agree with him here because you don’t know the political landscape, yet. You don’t really know the lines of command, the pecking order, or who’s respected or not. You don’t want to ally yourself with anyone at the beginning. Be nice to everyone. Collaborative environments are more productive. Learning to be part of a team and get along with everyone is an important skill to master.

Ask Questions, be thoughtful. It’s good to get feedback but do you remember the kid who always asked “Why?” That kid was smart but also annoying. It’s important to show initiative and to explore to find answers on your own, first. If you have a question or need feedback, do talk to your boss, but also bring some possible answers with you.

Be a problem solver. Along with asking questions goes innovative thinking and problem solving. Lots of people throw up their hands and bring problems to others. I was reminded by a friend that her daddy always told her, don’t just bring the problem, do some thinking first and bring ideas about possible solutions too.

Take initiative. Even if you don’t have something to do, ask others if you can help. When I was a substitute teacher while living in Guatemala, I didn’t have much planning to do. Rather than be idle, I offered to help. Now some people can take this wrong and feel threatened, but the majority will know you just want to learn and be helpful. Who knows what you will absorb and who you will meet?

Watch your electronic use. Don’t be on your phone or surfing the internet, especially on the first days even if you have nothing to do. Yes, we all stare at our screens but we learn much more from social cues and face-to-face contact. There’s no substitute. Engage with others as you start your new job. The bonds you build will be imperative to your continued success.

Feedback helps focus. Do your work, ask for new tasks, and don’t forget to get feedback. Each organization has it’s own ways of doing things. Ask and check to see if you are meeting expectations, and the deliveries are in the form that your new company prefers. Time is money.

Listen more than talk. Sort of stole this from Burr in Hamilton, “Talk less, smile more.” A good skill to develop in any organization is the ability to be quiet, listen and focus on the person rather than on formulating your response. You will find your ability to converse and absorb information increases as well as the respect you garner as a strong consultant or listener.

Share best practices in respectful ways. We’ve all met the person who comes in new and tells us we are doing things all wrong. Or the one who always has a better way to do things. I used to be that person. I annoyed people. They weren’t very receptive. What I learned is that after you have been exposed to the ways of the new organization, if you ask if they’d like other ideas you can present them as alternative approaches with different outcomes. People are much more receptive.

Be willing to roll up your sleeves and do what needs to get done. My father told me whatever I am asked to do, be it answer the phone, prepare a memo, regardless of the complexity, do it well. A can-do attitude goes a long way. Learning all the tasks in a firm, regardless of how mundane can help you appreciate everyone and show you are a team player.

Review and remember. Do homework at night to review and master what you learned during the day. If your homework was worth anything while you were in school, it was because it helped reinforce what you learned in the classroom. Hopefully you have taken a new role because it will help you grow as a professional. This means you want to learn and will need to master new skills or knowledge to stretch your capabilities.

Communication is key.  With three generations in the workplace, it’s crucial to figure out how to best communicate with all your colleagues. Starting with your boss and closest team members is important. Then learn the communication styles of others. Some people like face-to-face conversations, others prefer a phone call or an email. Some organizations have internal chat systems, some text…with social media there are so many options. Stay professional and remember whatever you put out there into the ether, it’s pretty darn permanent.

Careers, Networking, Uncategorized, Work Strategies, Working Parents, Working Professionals

Basic Rules of Civil Communication

Starting in 1971, we spent 18 months in Thailand. My parents decided they wanted an adventure, so they took three kids and traveled half way around the world for my father to become the Deputy Director of Peace Corps in Thailand. I was 8 years old and my little brother and sister were 7 and 4. We stayed in the Indra Hotel for over five weeks waiting for our household goods to arrive. Some memories fade, others stick around.

There was a baby elephant tied up in front of one of the luxury hotels to attract tourists. Took-tooks careened around corners on three wheels weaving in and out of traffic. A driver was assigned to us, because no foreigner wanted to brave the road rules in Bangkok. The Saturday-Sunday market was one of my most memorable spots.

Each weekend the poles and weatherworn pieces of material were erected over individual vendors to cover their goods and provide a bit of protection from the intense sun. As we wandered through the marketplace, people would stop to stroke my little sister’s pale skin and note her blue-green eyes. The cacophony of tonal Thai bombarded us on top of the honking cars and the noises from loose livestock. Once in the market, each direction you turned filled your eyes, nose and ears…pig snouts displayed, slaughtered chickens tied together at the throats-three to a bundle, shiny tin animals ornately pressed, and hollow, heavy jeweled decorative plates, and the puppies. Live ones.

Our driver told us that we shouldn’t bargain unless we were truly interested in buying. Most prices were instantly raised at the sight of our white “Pharang” skin. We couldn’t hide our foreignness, but we were advised to bargain the price down to half. The driver told us it was an insult if we didn’t bargain, even if we thought the original price was dirt cheap.

Vietnamese ate dog, not Thais, at least that’s what I remember being told. We each left with a hollow tin animal and I was so excited about my bejeweled dragon. But the prize purchase of the day was actually alive. That afternoon we smuggled a small cocker spaniel looking puppy, in an antique brass bucket, back to the Indra hotel suite.

The puppy stayed in the bathroom, and the entire cleaning staff colluded with us. Duchess Lady, as my sister & brother named her, proceeded to explode everywhere. Worms was declared the cause, and after several weeks of treatments, the explosions and smell disappeared.

The dog return home to the US with us after our school year finished. Our time in Thailand was cut short. But the lesson that our driver taught us, stayed longer,

“Don’t negotiate unless you are buying, it’s about respect.”

Recently, I worked with a client to identify a director for their research operations. We identified several potential candidates and they picked two to interview. They liked them both so much that we were asked to do references to help them decide. In the end they went with the candidate who was less costly only to find hidden obstacles. For the first time in many years, this candidate refused to be transparent with us and share their present compensation information. I’m direct with my clients, the companies, and with the professionals that I work with, but this person was not. Their references were excellent so I tried to put my concerns aside.

My mistake. 

The candidate decided they felt more comfortable negotiating directly and proceeded to push not once, but twice, and then turned the position down. Before I work with anyone, I normally share two things,

“My fees are paid by my clients-the companies, and my fees are based on the salary you receive, so there is a relationship there”.

This search was a favor to a client and different from most of my searches. To the best of our ability, we estimated this person was earning around 90-100K, the offer came in around 125K. I typically recommend that a 10-15% increase on the base is an excellent offer. If you stay put with your firm a COLA (2-3%) raise or one based on merit (5-7%) are lower. The company liked the candidate. After the candidate said they wanted more, they decided to act in good faith and raised the base to 130K. In the end, the candidate wasted everyone’s time by negotiating not once but twice and didn’t accept anything. This person may have even used the offer to leverage a counteroffer at their current firm. Counteroffers are a whole other topic.

This story is not unusual. 

Regardless, it made me wonder where common courtesy and professionalism begins and ends in present times. You hear people talk about applying to jobs online and not hearing anything back, ever. Other professionals complete an interview and then don’t hear a word. No note about if they got the job, or someone else was hired, or even an acknowledgement of their thank you note. I’ve prepared a candidate for an interview only to get feedback that they didn’t even know the basics about the role and came in khakis and sweater rather than a suit and tie. You leave a message or send an email, but don’t receive a response. These are all actual behaviors I have witnessed or stories that have been shared with me.

Are these acceptable behaviors?

Is this behavior indicative of the modern technological age? Is there too much information coming at each of us all the time and does this make us become numb? Is there a way for us as professionals and companies to retain our sense of compassion and treat people who come in contact with us through work with respect? Phone calls, emails, FaceBook, texts, LinkedIn, Snapchats, Tweets, IMing, and Instagram…so many ways to communicate and not enough time. Is there a way to limit communication, still get the information to each valued stakeholder, and accomplish daily tasks? Plus, can our messages be expressed or delivered in respectful ways? Appropriate behavior between genders requires another entire discussion but it is a part of the conversation about communication.

I’d say modernity is wonderful, each generation builds upon the previous one. Cures are found, technological advances are made. We have found that new ways don’t always make the old ways obsolete. Many times there’s room for old and new-like streaming music through a bluetooth speaker, and hearing the scratch of a needle as it touches down on vinyl. It doesn’t have to be either or. An email/text can be short, direct and to the point, but sometimes a phone call or a face to face meeting can really clarify the message.

Setting respectful boundaries for communication and professional interactions is imperative.

I pick the most widely used mode of communication to reach the audience I need to get my job done. I can’t be on all of social media all the time, I don’t have the bandwidth. I communicate on the major ones so that I can reach multiple generations. Then I retain the common courtesy from the days of chivalry, or the advice from Ms Manners, and despite technology, I respond to each phone call, each email, and most texts, with honest clear answers. It’s time to remember what basic respectful behavior looks like and act accordingly.